Delivery & Refund Policy

Last updated: 10 September 2026

Delivery

Everything sold on Vault is a digital file delivered electronically. There is no physical shipment and no delivery charge.

• Delivery happens immediately after your payment is confirmed, normally within a few seconds. Payments made in cryptocurrency can take a few minutes to confirm on the network.
• The video is delivered to your Telegram inbox, in your private chat with the Vault bot. It is also available to watch in the Vault Mini App from the same account that paid.
• Access is permanent and tied to your Telegram account. It does not expire and does not need to be renewed.

If your purchase does not arrive

Open your chat with the bot and check for the message. If nothing arrived within 30 minutes, email support@evault.solutions with the order reference from your payment confirmation. If we cannot deliver, we refund you in full.

Refunds

Because a purchase gives you immediate access to a digital file, sales are final once delivery has taken place. By completing the purchase you ask us to start delivery straight away and acknowledge that you lose any statutory right of withdrawal once it is delivered.

We do refund, in full, where:

• the file was never delivered, or cannot be played at all;
• you were charged more than once for the same purchase;
• the payment was made without your authorisation;
• the content is materially different from what was described.

How to request a refund

Email support@evault.solutions within 14 days of the purchase, with the order reference and a short description of the problem. We reply within 5 business days. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank. Cryptocurrency refunds are returned to the paying wallet, in the same asset.

Chargebacks

If something has gone wrong, please contact us first — we can almost always resolve it faster than your bank can. Accounts used to make fraudulent chargeback claims may be suspended.

Subscriptions

Vault does not sell subscriptions. Every purchase is a one-off payment, nothing recurs, and there is nothing to cancel.